Terms & Conditions

Last updated: June 27, 2026

These Terms & Conditions ("Terms") govern your access to and use of Seatvia's online booking software and website (the "Service"). The Service is provided by Seatvia ("Seatvia", "we", "us", "our"), operated as a sole proprietorship based in Ontario, Canada. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Accounts & eligibility

To use most features you must create an account and be at least the age of majority in your province and able to enter into a binding contract. You agree to provide accurate, current information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, including activity by your staff. Notify us promptly of any unauthorized use.

2. The Service

Seatvia provides software that lets businesses accept bookings, reservations and appointments through a booking page that can be shared as a link or embedded on the business's own website and profiles. We may add, change or remove features over time. The Service is a software tool only; we are not a party to any reservation, transaction or relationship between a business and its guests.

3. Free trial

New accounts may start with a 14-day free trial that does not require a credit card. During the trial you have access to the Service. We may send reminder messages as the trial period approaches its end. If you do not subscribe before the trial ends, your booking page may be deactivated until you subscribe. We may modify or discontinue trials at any time.

4. Subscriptions & billing

• After the trial, continued use requires a paid subscription, charged as a flat recurring fee per venue at the price shown at sign-up or in your account.
• Payments are processed by Stripe. By subscribing, you authorize us (through Stripe) to charge your payment method on a recurring basis until you cancel.
• Subscriptions renew automatically for successive billing periods unless cancelled before the renewal date.
• You may add a payment method and subscribe at any time, including during your trial; if you subscribe during a trial, your card is generally not charged until the trial ends.
• If a payment fails, we may retry, and we may suspend or deactivate your booking page until payment is made.
• Prices may change. We will give reasonable advance notice of any price change, which will take effect on your next billing period.
• You are responsible for any applicable taxes.

5. Cancellation & refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access until then. Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods or unused time.

6. Your responsibilities

As a business using Seatvia, you are solely responsible for:

• your bookings and your relationship with your guests, including honouring, fulfilling, changing or cancelling reservations;
• the accuracy of the information you enter (hours, capacity, services, pricing, contact details);
• complying with all laws that apply to your business, including consumer-protection, accessibility, employment, tax and privacy laws; and
• obtaining any consents you are required to obtain from your own guests and handling guest information lawfully.

7. Guest data & privacy

Our handling of personal information is described in our Privacy Policy. Booking information your guests submit is made available to you so you can manage their reservations. You agree to use guest information only to provide your services and in compliance with applicable privacy law, and not to sell it or use it for unlawful or unsolicited communications.

8. Acceptable use

You agree not to, and not to allow anyone to:

• use the Service for any unlawful, fraudulent, harmful or deceptive purpose, or to submit false or fake bookings;
• send spam or messages that violate anti-spam laws;
• infringe the rights of others or upload unlawful, offensive or infringing content;
• attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with or disrupt the Service;
• reverse engineer, copy, resell or create derivative works of the Service except as permitted by law; or
• use the Service to build a competing product.

9. Intellectual property

The Service, including its software, design, branding, the "Seatvia" name and logo, and all related intellectual property, is owned by Seatvia and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription, for your own business. You retain ownership of the content and information you provide, and you grant us the licence needed to host and process it to operate the Service.

10. Third-party services

The Service relies on third-party providers (for example Stripe for payments, and our hosting and email providers). Your use of those services may be subject to their own terms, and we are not responsible for third-party services we do not control.

11. Availability & "as is"

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation, and we may perform maintenance or experience downtime. The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, to the fullest extent permitted by law.

12. Limitation of liability

To the fullest extent permitted by law, Seatvia and its operator will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, bookings, goodwill or business, arising out of or relating to your use of (or inability to use) the Service, even if advised of the possibility of such damages. To the fullest extent permitted by law, Seatvia's total aggregate liability for all claims relating to the Service will not exceed the greater of the amount you paid to Seatvia in the three (3) months before the event giving rise to the claim, or CAD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Seatvia and its operator from and against any claims, damages, losses and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your bookings and guests, your content, your violation of these Terms, or your violation of any law or the rights of any third party.

14. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that may cause harm or legal liability, or as otherwise reasonably necessary. On termination, your right to use the Service ends; sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnity and governing law) will survive.

15. Changes to these Terms

We may update these Terms from time to time. We will revise the "Last updated" date and, for material changes, provide reasonable notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing law & disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You agree that the courts located in Ontario, Canada will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you submit to the personal jurisdiction of those courts.

17. General

These Terms, together with our Privacy Policy, are the entire agreement between you and Seatvia regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

18. Contact

Questions about these Terms? Contact us:

• Email: support@seatvia.com
• Phone / WhatsApp: +1 437-477-5029
• Location: Ontario, Canada